Prabhat Karn

Introduction

Experienced Process & Management Consultant, Project and Program Manager, RFP Technical Reviewer, Delivery & Operation and Corporate Trainer with over a 13+ years of experience in driving organizational excellence through proven frameworks such as CMMI, ISO, Agile, and Lean. Adept at bridging business objectives with technical solutions, ensuring compliance, risk mitigation, and measurable performance improvements. Demonstrated expertise in Pre-sales, bid management, Client Management and proposal development for US, EMEA and global clients, coupled with a strong record of delivering impactful training programs in process improvement, project management, risk management, Metrics Management and Statistical methods. Recognized for building sustainable operational practices, optimizing delivery performance, and nurturing a culture of quality and accountability.

Highlights / Core Competencies

Process Consulting & Improvement (ISO, CMMI, ITIL, Agile, Lean)
Project & Program Management (Delivery, Operations, Risk Management)
Pre-sales, Bid Management & RFP Technical Review
Corporate Training & Capability Building
Quality Assurance, Audits & Compliance
Metrics Design, Analysis & Reporting

Skills

CMMI
ISO
Sales
Pre - Sales
Quality Assurance
Internal Audit
Statistical Analysis
High Maturity
Agile
Project Management
Program Management
Training
Risk Management
Cyber Security
Operations
Bid Management
RFP Reviewer
CSAT Drive
External Audit
ATM

Education

MA Economics

IGNOU

Persuing

M.Sc. Statistics

Pondicherry University

2015

B.Sc Computer Science

Bangalore University

2013

Experience

Qualgod LLP

MD/Founder

2023 Onward

Univate Solution Pvt. Ltd.

Principal Consultant

2021 Onward

Implesys Pvt. Ltd.

Compliance Manager/ Principal Consultant

2023-2025

MeritTrac Services Pvt. Ltd.

Quality Assurance/ SEPG Head

2021-2023

St. Joseph College, Bangalore

Asst. Professor Statistics

2019-2021

Jain University

Statistics Lecturer

2017-2019

Mindteck India Limited

Senior Software engineer/ Quality Assurance

2015-2017

Cognizant Technology Solution

Software Developer

2013-2015

Key Achievements

Successfully Completed 110+ CMMI Consulting project including various domain like DEV, SVC which also include 20+ High Maturity Programme. Also Participated 82+ Appraisal as ATM.
40+ Project on Other Compliance like ISO, HIPPA, SOC, DPDR, GDPR Implementation and certification completed successfully.
Reviewed 50+ RFPs ensuring 100% compliance & win-oriented technical proposals.
Delivered 100+ corporate trainings in process, project management, risk, statistical tools, CMMI & ISO frameworks.
Led process improvement initiatives reducing operational defects by 30% and cycle time by 20%.
Managed delivery of multi-million-dollar programs with on-time completion rate of >95%.
Designed KPI dashboards enabling data-driven decision-making and SLA adherence.

Process Consulting

Conduct end-to-end process assessments, GAP analyses, and maturity evaluations (ISO, CMMI, Agile frameworks).
Design, standardize, and optimize business processes to align with organizational goals and industry best practices.
Develop and maintain process documentation, SOPs, templates, and guidelines.
Ensure compliance with relevant standards, regulations, and certification requirements (e.g., ISO 9001, ISO 27001, CMMI).
Lead process improvement initiatives to enhance efficiency, quality, and customer satisfaction.
Business continuity (BCP) implementation, training and effectiveness check
Implement KPIs and performance metrics to monitor process health and effectiveness.
Facilitate change management, stakeholder engagement, and adoption of new processes across teams.
Provide training and mentoring to teams on process adherence and best practices.
Collaborate with cross-functional teams to ensure integration of processes across business units.
Identify process risks, bottlenecks, and non-compliance issues and recommend corrective/preventive actions.

Management Consulting

Assess organizational performance by analyzing business processes, structures, and market positioning.
Monitor and evaluate the impact of implemented solutions to ensure sustainable improvements.
Support clients in navigating regulatory, compliance, and industry-specific challenges.
Deliver executive-level presentations with actionable recommendations backed by data-driven insights.
Provide advisory support for technology adoption, digital transformation, and innovation initiatives.
Guide organizational restructuring, role definition, and governance model enhancements.
Develop and implement KPIs, scorecards, and performance dashboards for tracking progress and outcomes.
Perform market research, competitive analysis, and benchmarking to support strategic recommendations.
Facilitate workshops, focus groups, and stakeholder interviews to gather insights and align priorities.
Lead process re-engineering and change management initiatives to improve efficiency and profitability.
Design and recommend business strategies, operational models, and transformation plans aligned with client goals.
Conduct strategic needs assessments (SWOT) to identify improvement areas and growth opportunities.
Design, standardize, and optimize business processes to align with organizational goals and industry best practices.
Develop and maintain process documentation, SOPs, templates, and guidelines.
Ensure compliance with relevant standards, regulations, and certification requirements (e.g., ISO 9001, 27000, 20000, 22301, CMMI).
Lead process improvement initiatives to enhance efficiency, quality, and customer satisfaction.
Business continuity (BCP) implementation, training and effectiveness check
Implement KPIs and performance metrics to monitor process health and effectiveness.
Facilitate change management, stakeholder engagement, and adoption of new processes across teams.
Provide training and mentoring to teams on process adherence and best practices.
Collaborate with cross-functional teams to ensure integration of processes across business units.
Identify process risks, bottlenecks, and non-compliance issues and recommend corrective/preventive actions.

Project & Program Management

Define and manage scope, objectives, and deliverables to align with business and strategic goals.
Drive continuous improvement through lessons learned, best practice adoption, and process optimization.
Oversee integration of deliverables across multiple projects to ensure collective program success.
Establish and monitor KPIs, performance metrics, and business value outcomes for projects and programs.
Ensure compliance with organizational standards, industry regulations, and contractual requirements.
Coordinate cross-functional teams, vendors, and stakeholders to ensure alignment and collaboration.
Manage risks, issues, dependencies, and change requests at both project and program levels.
Lead execution and oversight of individual projects and multi-project programs to ensure timely, quality, and cost-effective delivery.
Develop and maintain integrated plans, including schedules, budgets, resources, and governance frameworks.

Pre Sales, Sales, Bid Management & RFP Technical Review

PRE SALES

Engage with prospects to understand business and technical requirements and identify solution opportunities.
Prepare and deliver product demos, technical presentations, and proof-of-concepts tailored to client needs.
Collaborate with sales and delivery teams to design solutions that are feasible, scalable, and cost-effective.
Assess solution risks (technical feasibility, resource availability, cost overruns) early in the pre-sales cycle and propose mitigation measures.

BID MANAGEMENT

Analyze RFPs/RFIs/RFQs to identify mandatory requirements, compliance criteria, and evaluation scoring methods.
Identify process risks such as missed deadlines, incomplete responses, or unclear requirements, and manage corrective actions.
Maintain bid performance metrics such as win rate, bid turnaround time, and compliance score.
Coordinate with internal teams (sales, technical, finance, legal) to gather inputs on time.
Develop a bid management plan with timelines, roles, and deliverables, ensuring accountability.

SALES

Lead Generation & Prospecting – Identify and target potential clients through networking, cold calls, referrals, and market research.
Client Relationship Management – Build and maintain strong relationships to ensure repeat business and customer loyalty.
Sales Presentations & Negotiations – Present solutions, handle objections, and negotiate terms to close deals effectively.
Sales Target Achievement – Meet or exceed monthly, quarterly, and annual sales quotas.
Market Intelligence – Gather and share insights on market trends, competitor activities, and customer needs to refine strategies.

RFP Technical Reviewer

Review and validate technical sections of proposals for accuracy, compliance, and alignment with RFP scoring criteria.
Identify technical risks (e.g., solution gaps, integration issues, regulatory compliance) and recommend alternatives.
Ensure alignment between technical solution, pricing, delivery schedules, and resource planning.
Conduct Red Team/Gold Team reviews to validate quality, competitiveness, and compliance before submission.
Maintain and update a knowledge base/repository of proposal templates, boilerplate content, case studies, and win themes.
Conduct post-bid reviews to capture lessons learned and improve future proposals.
Monitor industry trends, competitor capabilities, and compliance regulations to ensure competitive advantage.
General Responsibilities Across All Areas
Track technical response quality metrics, including defect rates in submitted proposals and review cycle times.
Prepare and deliver product demos, technical presentations, and proof-of-concepts tailored to client needs.
Collaborate with sales and delivery teams to design solutions that are feasible, scalable, and cost-effective.
Assess solution risks (technical feasibility, resource availability, cost overruns) early in the pre-sales cycle and propose mitigation measures.

Corporate Training

Designed and delivered process improvement training covering workflow optimization, SOP development, and compliance practices.
Conducted project management training on planning, execution, monitoring, and closure aligned with industry best practices.
Delivered risk management training covering identification, assessment, mitigation, and monitoring strategies.
Facilitated statistical analysis training including data interpretation, control charts, hypothesis testing, and process capability.
Delivered framework-based training on CMMI (Capability Maturity Model Integration) for process maturity improvement.
Provided ISO standards training (ISO 9001, ISO 27001, etc.) for compliance, audit readiness, and certification preparation.
Designed and facilitated customized training modules tailored to organizational needs and skill gaps.
Applied interactive learning methods (case studies, simulations, role plays) to enhance engagement and retention.
Measured training effectiveness using participant feedback, assessments, and post-training performance metrics.
Maintained training documentation and records to meet audit and compliance requirements.

Delivery & Operations

Oversee end-to-end project/service delivery ensuring scope, quality, timeline, and budget compliance.
Manage daily operations to ensure smooth functioning of processes and resources.
Coordinate with cross-functional teams (development, QA, support, etc.) for seamless execution.
Monitor operational KPIs and SLAs to track performance and identify improvement areas.
Implement process optimization initiatives to enhance efficiency and reduce costs.
Handle resource allocation and workload balancing to meet delivery commitments.
Ensure risk identification and mitigation during delivery and operational activities.
Maintain compliance with standards, regulations, and client requirements (ISO, CMMI, ITIL, etc.).
Manage client communication and stakeholder updates on delivery progress and operational status.
Drive continuous improvement programs based on metrics, feedback, and lessons learned.

Cyber Security

Implemented cybersecurity frameworks including ISO 27001, PCIDSS and NIST controls.
Conducted risk assessments, identified vulnerabilities, and developed mitigation plans.
Designed and enforced security policies, procedures, and incident response plans.
Planned and executed internal and external cybersecurity audits.
Investigated incidents, performed root cause analysis, and implemented corrective actions.
Delivered cybersecurity awareness and training sessions for employees.
Monitored security systems and performed continuous improvement of controls.